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Video Visitation FAQ

FREQUENTLY ASKED QUESTIONS FOR VIDEO VISITATION
PROVIDED BY SECURUS TECHNOLOGIES

Computer, Android or Apple Smartphone or tablet with a webcam
Internet Access

On-site Lobby Video Visitation hours are Monday through Sunday:

9:00 AM–11:20 AM
12:20 PM – 4:20 PM
5:20 PM – 10:45 PM
Off-Site Video Visitation hours are Monday through Sunday:

9:00 AM –11:20 AM
12:20 PM – 4:20 PM
5:20 PM – 10:45 PM

Create a Securus Technologies online account by going to www.videovisitanywhere.com

Click on the “Sign Up” button to create your account

When enrolling through a computer, Android or Apple Smartphone or tablet you will need to assure the device has a webcam. You will also need an e mail address in order to create an account. At the time of enrollment you will need to take a clear picture of a valid photo id, driver’s license, state id card, school id card or passport. The photo must show the type of identification you are using i.e. has to show the type of identification being used is it a driver’s license, state id card, etc., your picture, name and date of birth. Please use your full legal name when creating an account.

You will receive an e mail once your account is approved at which time you may schedule your visit.

Once approved, log in to your Securus Technologies online account and select “Schedule A Visit”

Follow the prompts to schedule your on-site or off-site remote visit

This feature allows you to schedule a time specifically when the incarcerated inmate is available to visit.

It is recommend by Securus Technologies that you log in to your account 15 minutes prior to the start time of the visit.

Cost for off-site visits are determined by Securus Technologies and not the Hancock County Justice Center. Payment for this service is made to Securus Technologies with a credit or debit card through the Securus Technologies website.

Yes. Inmates and visitors using either on-site lobby or off-site Video Visitation are expected to follow all Video Visitation rules. The use of Video Visitation is a privilege.

Go to www.videovisitanywhere.com you will find frequently asked questions, instructions on how to create and manage your video visitation account and live chat with a Securus Technologies customer service agent

Phone:                                     800-844-6591

Phone – Spanish:                    866-561-6718

E Mail:                                     customer_service@correctionalbillingservices.com

Web Access & Chat Link:        www.securustech.net